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Troubleshooting with 4 A’s

Schools everywhere are acquiring more and more technology with the goal to benefit teaching and learning.  Unfortunately, experiencing technical difficulties from time to time is inevitable. Good things can also come from these, sometimes frustrating technical problems.  Troubleshooting is a skill that in this day and age everyone should be prepared to handle, regardless of their level of expertise.  Teacher and students will become technology independent and more tech savvy, but the greatest benefit is the critical thinking and problem solving skills that the student will acquire.

There are two things to remember about troubleshooting:

  • The goal is not necessarily to”fix” the problem. If you can’t find the solution, that is okay! Sometime even the “expert” wont have a solution.  Instead focus on how you as a teacher, can use this problem solving process to publicly exhibit how your students analyze information, draw conclusions, take action, and evaluate by reflecting on the outcome.
  • Don’t think of troubleshooting as a technical term, think of it as a logical procedure.

Following the  4 A’s below will help guide you and your students through the troubleshooting process.

troubleshooting diagram

  1. ATTITUDE- The most important and most difficult step to when troubleshooting is having a positive attitude.  Your attitude will determine how you control the situation.  Having a positive attitude will also increase your chances of success.
  2. ASK – Stop, think, and ask questions.  Ask yourself and your students what happened and why it happened. The more questions you ask, the more in-depth diagnosis you will generate.
  3. ANSWER – Answer the questions you asked yourself and your students.  Let your student generate assumptions and evaluate the information.  From here, you can proceed with the process of elimination to narrow down the problem.
  4. ACTION – Use your and your students’ intuition to take action(s) to resolve the problem.

If the problem is fixed, you and your students will have saved the day!  If the problem is not fixed, do not get discouraged. Reflect on the outcome , ask more questions, and try again.  If after a few tries, the problem is not fix, don’t panic. Remind yourself and your students that some problems are harder to fix than others.  Effort and what was learned from the process is the most important lesson.  If you need to seek for additional help from tech support, try to stay involved so you collaboratively fix the problem.

The more practice, the more effective and successful you and your students will become. So next time your having technical difficulties, instead of having the “expert” work their “magic” and save the day, let your students be your heroes!